Get in Touch
Contact Form
Direct Contact
Phone Support
Monday to Friday, 9am to 5pm EST
+1 (416) 495-8162
Email Us
We typically respond within 24 hours
support@eldersecureplans.com
Emergency Contact
For urgent matters outside business hours
emergency@eldersecureplans.com
Our Location
Headquarters
ElderSecure Plans Inc.
1234 Security Boulevard
Suite 500
Boston, MA 02108
United States
Office Hours
Monday to Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Frequently Asked Questions
What is the best way to reach your support team?
For general inquiries, email is typically the fastest method. Our support team monitors emails throughout the business day and aims to respond within 24 hours. For urgent matters, please call our main support line during business hours.
Do you offer in-person consultations?
Yes, we offer in-person consultations at our Boston headquarters by appointment. Please call or email to schedule a meeting with one of our senior care specialists.
How can I provide feedback about your services?
We welcome all feedback at feedback@eldersecureplans.com. Your input helps us improve our services and better meet the needs of our clients and their families.
What information should I have ready when contacting support?
To help us serve you better, please have your client ID (if applicable), the name of the person receiving services, and a brief description of your question or concern ready when you contact us.